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Section: Customer services Vacancy 175 |
| Post:FT Customer Service Advisor
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Wolverhampton
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| The announcement text: |
POST:CUSTOMER SERVICES AGENT
Rate of pay Ј6.25 for 1 month, increasing to Ј6.50 on successful completion of training period
Full Time:1 person hours of work; 8.30-5pm (Mon -Thur), 8.30-3.40pm (Fri)
PURPOSE OF JOB
To provide a range of front-line Council services for members of the public (customers).
(N.B. It is expected that a fully trained Customer Services Agent will be able to effectively deal with the front-line activities associated with five or more Council services)
MAJOR TASKS*JOB ACTIVITIES
Establish an Effective Foundation for Service Delivery
Understand customer rights, entitlements, needs and expectations, and how they apply to the services provided.
As appropriate, comprehend and apply Health and Safety, Data Protection, Equal Opportunities, Disability Discrimination, and other legislative and regulatory directions and procedures to the services that are delivered to customers.
Have an appropriate understanding of Council functions relevant to the customer service role undertaken, and any contractual agreements that may apply to them.
Operate systems, procedures and guidelines applicable to services provided. Includes, collate and maintain accurate records, liaise with other front office and back office staff to clarify issues, and process credit and debit card payments.
Comprehend operational targets relevant to the post, personal role in ensuring they are achieved, and the implications to the Council if they are not met.
Communicate in a clear, polite and confident manner whilst ensuring that all relevant codes of practice and ethical standards are maintained.
Give Customers a Positive Impression of Themselves and the Council
Ensure Council standards of personal appearance and behaviour, and the operational environment are maintained.
Apply Council standards* guidelines for recognising customer needs and expectations, and responding positively to them.
Utilise established rules and procedures for communicating with customers. Includes, recognise when customers are confused or angry and take appropriate action.
Profile
* Call centre*contact centre experience
* excellent telephone skills
* Good customer service skills
* Hard working (our contact centre takes a high volume of calls)
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| Contact information |
| Employer: |
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| Email: |
1545@stoke-on-trentcareer.informnow.com
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| Phone: |
0131 555 0284
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Publication date: 2009-03-14 14:51:10
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